ShoreTel ShoreGear | PBXs and Telephone Systems | 4Sight CTI

4Sight CTI Server Information

Minimum Version Required:


Installation Notes:

The Application Server requires a TAPI Application Server license key to be installed on the PBX (for your convenience, ShoreGear comes with a 45-day trial license). You can check what licenses are installed on your PBX by going to the System Parameters...> Licenses... page in ShoreWare Director.
Once the Application Server has been configured and the license installed, simply tell 4Sight CTI Server configuration the IP address of the ShoreTel HQ Server. You will also need to enter the trunk access code for making external calls (usually 9).

Directory Download:

Extensions, Groups, Trunks


SIP trunks are not fully supported. Call transfer and other operations produce unreliable results.
Shoretel Connect is not yet supported.

This is now end of life from the manufacture.

Connection Information


TAPI (connects to the HQ Server)


TAPI Application Server (SKU30049) license

Firewall Requirements:

RPC (TCP 1024-65535)

PBX Information


Also see MiVoice Connect (Shoretel Connect)
4Sight CTI Server uses ShoreTel TAPI to talk to the ShoreTel HQ Server over RPC (TCP).

Driver Requirements:


WAN Connectivity Trunk Monitoring Analog Phones Supported Agent Features Supported