Welcome

This page provides basic information related to the features available through a telephone system's (PBX) CTI interface.

See PBXs

Please note: Although we endeavour to maintain the information shown, there may be some instances where it is either incorrect or out of date. This information should not be used as a guide to systems supported by our various CTI solutions.

We hope you find this information useful.

Name	Connection Type	WAN Connectivity	Trunk Monitoring	Analog Phones	Agent Features	License Charge	Actions
Samsung OfficeServ	Proprietary
ShoreTel ShoreGear	TAPI (connects to the HQ Server)
Unify Hipath 3000	CSTA Phase III and SNMP
Unify OpenScape Business	CSTA Phase III and SNMP
Unify OpenScape Office (MX/LX)	CSTA Phase III and SNMP

Glossary

Name

Make and model of the telephone system.

WAN Connectivity

The CTI protocol can be reliably routed across a wide area network.

Trunk Monitoring

Trunk side information is available through the CTI interface.

Analog Phones

Call control and events from Analog handsets are available through the CTI interface.

Agent Features

Agent login, logout and status change are supported through the CTI interface.

License Charge

An approximate indication of telephone system CTI license price:

Empty: Probably no charge but advisable to check;
$: typically less than 500 USD;
$$: typically greater than 500 USD.